1. GENERAL RESPONSIBILITIES

A. Responsible for maintaining the physical asset and maximizing the financial returns from the asset, under the general direction of the DPM, VP, President or Designated Broker and in accordance with the owner’s objectives.
B. Responsible for the hiring/firing, training, supervising, developing and managing staff, using sound judgment and regard for safety policies.
C. Be knowledgeable of, and enforce the policies and procedures of the company and comply with Landlord & Tenant laws and other government regulations.
D. Responsible for knowledge and administration of proper leasing methods and processes including accurate use and timely submission of forms and records, and directing staff in the same.
E. Responsible for maintaining data input to computer programs used in the office record keeping and tenant information, maintaining confidentiality in the process, and directing staff in the same.
F. Oversee the accurate and timely completion of timecard/payroll records as required by Summit.
G. Maintain a safe work environment and immediately report any safety or health hazard, emergency, or incident to supervisor. Train employees in safety awareness and proper use of safe practices.
H. Maintain professional relationships with other departments/staff within the company.
I. Supervise the Leasing Office staff including, but not limited to: reviewing and signing all rental applications and lease forms checking accuracy and compliance with rental policies; delegating and overseeing marketing and ad preparation; and monitoring rent receipts and deposits.
J. Supervise and oversee the maintenance staff including, but not limited to: scheduling of maintenance work; establishing emergency on-call schedule; inspecting work completed; regularly inspecting grounds and common areas; and supervising apartment turns.
K. Coordinate the work of vendors and purchase of materials keeping within budget guidelines. Enforce use of the Purchase Order program.
L. Make recommendations to DPM/VP/President for physical repairs, replacements, and/or improvements to the property, which may include recommending purchase of supplies, materials and equipment.
M. Adhere to all company policies concerning operations and procedures.
N. Follow the directives of the DPM, VP or President and Designated Broker including performing other work assignments.

2. RESIDENT RELATIONS

A. Ensure response to tenant inquiries and requests are done in a timely and considerate manner, complying with Fair Housing Law at all times.
B. Maintain accurate and complete resident records, and enforce a fair and comprehensive rental and collection policy.
C. Participate in details of move-ins and move-outs giving special attention to apartment inspections where applicable.
D. Manage resident concerns and property incidents in a discretionary and timely manner and resolve them as necessary.
E. Establish courteous and professional rapport with residents, making resident retention a high priority.
F. Utilize available and approved marketing techniques in a manner that will achieve high occupancy and a favorable resident profile.
G. Represent Summit in a professional manner, including in attire, appearance and demeanor, and ensure staff do the same.
H. Avoid personal relationships with Residents.